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<html>
<head>
<title>mod_ssl: F.A.Q.</title>
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<table width="600">
<tr>
<td align="left" valign="bottom">
<font face="Arial,Helvetica" size="+2"><b>mod_ssl</b></font>
</td>
<td align="right">
<img src="ssl_template.head-chapter.gif" alt="Chapter" width="175" height="94"> <img src="ssl_template.head-num-6.gif" alt="6" width="74" height="89">
</td>
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</td>
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<td>
<br>
<img src="ssl_template.title-faq.gif" alt="F.A.Q." width="456" height="60">
</td>
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<table cellspacing="0" cellpadding="0" width="200">
<tr>
<td>
<em>``The wise man doesn't give the right answers,
he poses the right questions.''</em>
</td>
</tr>
<tr>
<td align="right">
<font size="-1">
Claude Levi-Strauss
</font>
</td>
</tr>
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<p>
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<td>
<img src="ssl_faq.gfont000.gif" alt="T" width="34" height="34" border="0" align="left">
his chapter is a collection of frequently asked questions (FAQ) and
corresponding answers following the popular USENET tradition. Most of these
questions occured on the Newsgroup <a
href="news:comp.infosystems.www.servers.unix">
<code>comp.infosystems.www.servers.unix</code></a> or the mod_ssl Support
Mailing List <a href="mailto:modssl-users@modssl.org">
<code>modssl-users@modssl.org</code></a>. They are collected at this place
to avoid answering the same questions over and over.
<p>
Please read this chapter at least once when installing mod_ssl or at least
search for your problem here before submitting a problem report to the
author.
</td>
<td>
</td>
<td>
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<table cellspacing="0" cellpadding="5" border="0" bgcolor="#ccccff" width="350">
<tr>
<td bgcolor="#333399">
<font face="Arial,Helvetica" color="#ccccff">
<b>Table Of Contents</b>
</font>
</td>
</tr>
<tr>
<td>
<font face="Arial,Helvetica" size="-1">
<a href="#ToC1"><strong>About the module</strong></a><br>
<a href="#ToC2"><strong>What is the history of mod_ssl?</strong></a><br>
<a href="#ToC3"><strong>Apache-SSL vs. mod_ssl: differences?</strong></a><br>
<a href="#ToC4"><strong>mod_ssl vs. commercial alternatives?</strong></a><br>
<a href="#ToC5"><strong>mod_ssl/Apache versions?</strong></a><br>
<a href="#ToC6"><strong>mod_ssl and Year 2000?</strong></a><br>
<a href="#ToC7"><strong>mod_ssl and Wassenaar Arrangement?</strong></a><br>
<a href="#ToC8"><strong>About Installation</strong></a><br>
<a href="#ToC9"><strong>Core dumps for HTTPS requests?</strong></a><br>
<a href="#ToC10"><strong>Core dumps for Apache+mod_ssl+PHP3?</strong></a><br>
<a href="#ToC11"><strong>Undefined symbols on startup?</strong></a><br>
<a href="#ToC12"><strong>Permission problem on SSLMutex</strong></a><br>
<a href="#ToC13"><strong>Shared memory and process size?</strong></a><br>
<a href="#ToC14"><strong>Shared memory and pathname?</strong></a><br>
<a href="#ToC15"><strong>PRNG and not enough entropy?</strong></a><br>
<a href="#ToC16"><strong>About Configuration</strong></a><br>
<a href="#ToC17"><strong>HTTP and HTTPS with a single server?</strong></a><br>
<a href="#ToC18"><strong>Where is the HTTPS port?</strong></a><br>
<a href="#ToC19"><strong>How to test HTTPS manually?</strong></a><br>
<a href="#ToC20"><strong>Why does my connection hang?</strong></a><br>
<a href="#ToC21"><strong>Why do I get connection refused?</strong></a><br>
<a href="#ToC22"><strong>Why are the SSL_XXX variables missing?</strong></a><br>
<a href="#ToC23"><strong>How to switch with relative hyperlinks?</strong></a><br>
<a href="#ToC24"><strong>About Certificates</strong></a><br>
<a href="#ToC25"><strong>What are Keys, CSRs and Certs?</strong></a><br>
<a href="#ToC26"><strong>Difference on startup?</strong></a><br>
<a href="#ToC27"><strong>How to create a dummy cert?</strong></a><br>
<a href="#ToC28"><strong>How to create a real cert?</strong></a><br>
<a href="#ToC29"><strong>How to create my own CA?</strong></a><br>
<a href="#ToC30"><strong>How to change a pass phrase?</strong></a><br>
<a href="#ToC31"><strong>How to remove a pass phrase?</strong></a><br>
<a href="#ToC32"><strong>How to verify a key/cert pair?</strong></a><br>
<a href="#ToC33"><strong>Bad Certificate Error?</strong></a><br>
<a href="#ToC34"><strong>Why does a 2048-bit key not work?</strong></a><br>
<a href="#ToC35"><strong>Why is client auth broken?</strong></a><br>
<a href="#ToC36"><strong>How to convert from PEM to DER?</strong></a><br>
<a href="#ToC37"><strong>Verisign and the magic getca program?</strong></a><br>
<a href="#ToC38"><strong>Global IDs or SGC?</strong></a><br>
<a href="#ToC39"><strong>Global IDs and Cert Chain?</strong></a><br>
<a href="#ToC40"><strong>About SSL Protocol</strong></a><br>
<a href="#ToC41"><strong>Why has the server a higher load?</strong></a><br>
<a href="#ToC42"><strong>Why are connections horribly slow?</strong></a><br>
<a href="#ToC43"><strong>Which ciphers are supported?</strong></a><br>
<a href="#ToC44"><strong>How to use Anonymous-DH ciphers</strong></a><br>
<a href="#ToC45"><strong>Why do I get 'no shared ciphers'?</strong></a><br>
<a href="#ToC46"><strong>HTTPS and name-based vhosts</strong></a><br>
<a href="#ToC47"><strong>The lock icon in Netscape locks very late</strong></a><br>
<a href="#ToC48"><strong>Why do I get I/O errors with my MSIE clients?</strong></a><br>
<a href="#ToC49"><strong>Why do I get I/O errors with my NS clients?</strong></a><br>
<a href="#ToC50"><strong>About Support</strong></a><br>
<a href="#ToC51"><strong>Resources in case of problems?</strong></a><br>
<a href="#ToC52"><strong>Support in case of problems?</strong></a><br>
<a href="#ToC53"><strong>How to write a problem report?</strong></a><br>
<a href="#ToC54"><strong>I got a core dump, can you help me?</strong></a><br>
<a href="#ToC55"><strong>How to get a backtrace?</strong></a><br>
</font>
</td>
</tr>
</table>
</div>
</td>
</tr>
</table>
<H2><a name="ToC1">About the module</a></H2>
<ul>
<p>
<li><a name="ToC2"></a>
<a name="history"></a>
<strong id="faq">What is the history of mod_ssl?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#history"><b>L</b></a>]
<p>
The mod_ssl v1 package was initially created in April 1998 by <a
href="mailto:rse@engelschall.com">Ralf S. Engelschall</a> via porting <a
href="mailto:ben@algroup.co.uk">Ben Laurie</a>'s <a
href="http://www.apache-ssl.org/">Apache-SSL</a> 1.17 source patches for
Apache 1.2.6 to Apache 1.3b6. Because of conflicts with Ben
Laurie's development cycle it then was re-assembled from scratch for
Apache 1.3.0 by merging the old mod_ssl 1.x with the newer Apache-SSL
1.18. From this point on mod_ssl lived its own life as mod_ssl v2. The
first publically released version was mod_ssl 2.0.0 from August 10th,
1998. As of this writing (August 1999) the current mod_ssl version is 2.4.0.
<p>
After one year of very active development with over 1000 working hours and
over 40 releases mod_ssl reached it's current state. The result is an
already very clean source base implementing a very rich functionality.
The code size increased by a factor of 4 to currently a total of over
10.000 lines of ANSI C consisting of approx. 70% code and 30% code
documentation. From the original Apache-SSL code currently approx. 5% is
remaining only.
<p>
<li><a name="ToC3"></a>
<a name="apssl-diff"></a>
<strong id="faq">What are the functional differences between mod_ssl and Apache-SSL, from where
it is originally derived?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#apssl-diff"><b>L</b></a>]
<p>
This neither can be answered in short (there were too much code changes)
nor can be answered at all by the author (there would be immediately flame
wars with no reasonable results at the end). But as you easily can guess
from the 5% of remaining Apache-SSL code, lot's of differences exists,
although user-visible backward compatibility exists for most things.
<p>
When you really want a detailed comparison you've to read the entries in
the large <code>CHANGES</code> file you can find in the mod_ssl
distribution. Usually this is too much hard-core. So I recommend you to
either believe in the opinion and recommendations of other users (the
simplest approach) or do a comparison yourself (the most reasonable
approach). For this grab distributions of mod_ssl (from <a
href="http://www.modssl.org/">http://www.modssl.org</a>) and Apache-SSL
(from <a href="http://www.apache-ssl.org/">http://www.apache-ssl.org</a>),
install both packages, read their documentation and try them out yourself.
Then choose the one which pleases you most.
<p>
A few final hints to direct your comparison: quality of documentation
("can you easily find answers and are they sufficient?"), quality of
source code ("is the source code reviewable so you can make sure there
aren't any trapdoors or inherent security risks because of bad programming
style?"), easy and clean installation ("can the SSL functionality easily
added to an Apache source tree without manual editing or patching?"),
clean integration into Apache ("is the SSL functionality encapsulated and
cleanly separated from the remaining Apache functionality?"), support for
Dynamic Shared Object (DSO) facility ("can the SSL functionality built as
a separate DSO for maximum flexibility?"), Win32 port ("is the SSL
functionality available also under the Win32 platform?"), amount and
quality of functionality ("is the provided SSL functionality and control
possibilities sufficient for your situation?"), quality of problem tracing
("is it possible for you to easily trace down the problems via logfiles,
etc?"), etc. pp.
<p>
<li><a name="ToC4"></a>
<a name="apssl-diff"></a>
<strong id="faq">What are the major differences between mod_ssl and
the commercial alternatives like Raven or Stronghold?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#apssl-diff"><b>L</b></a>]
<p>
As of this writing (end of the year 1999) the major difference is
the RSA license which one receives (very cheaply in contrast to
a direct licensing from RSA DSI) with the commercial Apache SSL
products. On the other hand, one needs this license only in the
US, of course. So for non-US citizens this point is useless. And
even for US citizens the situations is at least solved next year
(September 20th, 2000) when the RSA patent expires.
<p>
Second, there is the point that one has guarrantied support from
the commercial vendors. On the other hand, if you monitored the
Open Source quality of mod_ssl and the support activities
found on <a href="mailto:modssl-users@modssl.org">
<code>modssl-users@modssl.org</code></a>, you could ask yourself
whether you are really convinced that you can get better support
from a commercial vendor.
<p>
Third, people often think they would receive perhaps at least a
better technical SSL solution than mod_ssl from the commercial
vendors. But this is not really the truth, because all commercial
alternatives (Raven 1.4.x, Stronghold 3.x, RedHat SWS 2.x, etc.)
<i>are</i> actually based on mod_ssl and OpenSSL. The reason for
this common misunderstanding is mainly because some vendors make no
attempt to make it reasonably clear that their product is actually
mod_ssl based. So, do not think, just because the commercial
alternatives are usually more expensive, that you are also receiving
an alternative <i>technical</i> SSL solution. This is usually not
the case. Actually the vendors versions of Apache, mod_ssl and OpenSSL
often stay behind the latest free versions and this way still do not
include perhaps important bug and security fixes. On the other hand,
it sometimes occurs that a vendor version includes useful changes
which are not available through the official freely available
packages. But most vendors play fair and contribute back those
changes to the free software world, of course.
<p>
So, in short: There are lots of commercial versions of the popular
Apache+mod_ssl+OpenSSL server combination available. And until the
RSA patent expires in the year 2000, US citizens have no chance,
of course. They have to buy one of the commercial versions. Non-US
citizens are not forced into this situation and should decide
carefully whether they really need to buy a commercial version or
whether it would not be sufficient to directly use the free and
official versions of the Apache, mod_ssl and OpenSSL packages.
<p>
<li><a name="ToC5"></a>
<a name="what-version"></a>
<strong id="faq">How do I know which mod_ssl version is for which Apache version?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#what-version"><b>L</b></a>]
<p>
That's trivial: mod_ssl uses version strings of the syntax
<em><mod_ssl-version></em>-<em><apache-version></em>, for
instance <code>2.4.0-1.3.9</code>. This directly indicates that it's
mod_ssl version 2.4.0 for Apache version 1.3.9. And this also means you
<em>only</em> can apply this mod_ssl version to exactly this Apache
version (unless you use the <code>--force</code> option to mod_ssl's
<code>configure</code> command ;-).
<p>
<li><a name="ToC6"></a>
<a name="y2k"></a>
<strong id="faq">Is mod_ssl Year 2000 compliant?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#y2k"><b>L</b></a>]
<p>
Yes, mod_ssl is Year 2000 compliant.
<p>
Because first mod_ssl internally never stores years as two digits.
Instead it always uses the ANSI C & POSIX numerical data type
<code>time_t</code> type, which on mostly all Unix platforms at the moment
is a <code>signed long</code> (usually 32-bits) representing seconds since
epoch of January 1st, 1970, 00:00 UTC. This signed value overflows in
early January 2038 and not in the year 2000. Second, date and time
presentations (for instance the variable ``<code>%{TIME_YEAR}</code>'')
are done with full year value instead of abbreviating to two digits.
<p>
Additionally according to a <a
href="http://www.apache.org/docs/misc/FAQ.html#year2000">Year 2000
statement</a> from the Apache Group, the Apache webserver is Year 2000
compliant, too. But whether OpenSSL or the underlaying Operating System
(either a Unix or Win32 platform) is Year 2000 compliant is a different
question which cannot be answered here.
<p>
<li><a name="ToC7"></a>
<a name="wassenaar"></a>
<strong id="faq">What about mod_ssl and the Wassenaar Arrangement?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#wassenaar"><b>L</b></a>]
<p>
First, let us explain what <i>Wassenaar</i> and it's <i>Arrangement on
Export Controls for Conventional Arms and Dual-Use Goods and
Technologies</i> is: This is a international regime, established 1995, to
control trade in conventional arms and dual-use goods and technology. It
replaced the previous <i>CoCom</i> regime. 33 countries are signatories:
Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic,
Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan,
Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Republic
of Korea, Romania, Russian Federation, Slovak Republic, Spain, Sweden,
Switzerland, Turkey, Ukraine, United Kingdom and United States. For more
details look at <a
href="http://www.wassenaar.org/">http://www.wassenaar.org/</a>.
<p>
In short: The aim of the Wassenaar Arrangement is to prevent the build up
of military capabilities that threaten regional and international security
and stability. The Wassenaar Arrangement controls the export of
cryptography as a dual-use good, i.e., one that has both military and
civilian applications. However, the Wassenaar Arrangement also provides an
exemption from export controls for mass-market software and free software.
<p>
In the current Wassenaar ``<i>List of Dual Use Goods and Technologies And
Munitions</i>'', under ``<i>GENERAL SOFTWARE NOTE</i>'' (GSN) it says
``<i>The Lists do not control "software" which is either: 1. [...] 2. "in
the public domain".</i>'' And under ``<i>DEFINITIONS OF TERMS USED IN
THESE LISTS</i>'' one can find the definition: ``<i>"In the public
domain": This means "technology" or "software" which has been made
available without restrictions upon its further dissemination. N.B.
Copyright restrictions do not remove "technology" or "software" from being
"in the public domain".</i>''
<p>
So, both mod_ssl and OpenSSL are ``in the public domain'' for the purposes
of the Wassenaar Agreement and its ``<i>List of Dual Use Goods and
Technologies And Munitions List</i>''.
<p>
Additionally the Wassenaar Agreement itself has no direct consequence for
exporting cryptography software. What is actually allowed or forbidden to
be exported from the countries has still to be defined in the local laws
of each country. And at least according to official press releases from
the German BMWi (see <a
href="http://www.bmwi.de/presse/1998/1208prm2.html">here</a>) and the
Switzerland Bawi (see <a href="http://jya.com/wass-ch.htm">here</a>) there
will be no forthcoming export restriction for free cryptography software
for their countries. Remember that mod_ssl is created in Germany and
distributed from Switzerland.
<p>
So, mod_ssl and OpenSSL are not affected by the Wassenaar Agreement.
</ul>
<p>
<br>
<H2><a name="ToC8">About Installation</a></H2>
<ul>
<p>
<li><a name="ToC9"></a>
<a name="core-dbm"></a>
<strong id="faq">When I access my website the first time via HTTPS I get a core dump?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#core-dbm"><b>L</b></a>]
<p>
There can be a lot of reasons why a core dump can occur, of course.
Ranging from buggy third-party modules, over buggy vendor libraries up to
a buggy mod_ssl version. But the above situation is often caused by old or
broken vendor DBM libraries. To solve it either build mod_ssl with the
built-in SDBM library (specify <tt>--enable-rule=SSL_SDBM</tt> at the
APACI command line) or switch from ``<tt>SSLSessionCache dbm:</tt>'' to the
newer ``<tt>SSLSessionCache shm:</tt>'' variant (after you've rebuilt
Apache with MM, of course).
<p>
<li><a name="ToC10"></a>
<a name="core-php3"></a>
<strong id="faq">My Apache dumps core when I add both mod_ssl and PHP3?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#core-php3"><b>L</b></a>]
<p>
Make sure you add mod_ssl to the Apache source tree first and then do a
fresh configuration and installation of PHP3. For SSL support EAPI patches
are required which have to change internal Apache structures. PHP3 needs
to know about these in order to work correctly. Always make sure that
<tt>-DEAPI</tt> is contained in the compiler flags when PHP3 is build.
<p>
<li><a name="ToC11"></a>
<a name="dso-sym"></a>
<strong id="faq">When I startup Apache I get errors about undefined symbols like ap_global_ctx?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#dso-sym"><b>L</b></a>]
<p>
This actually means you installed mod_ssl as a DSO, but without rebuilding
Apache with EAPI. Because EAPI is a requirement for mod_ssl, you need an
extra patched Apache (containing the EAPI patches) and you have to build
this Apache with EAPI enabled (explicitly specify
<tt>--enable-rule=EAPI</tt> at the APACI command line).
<p>
<li><a name="ToC12"></a>
<a name="mutex-perm"></a>
<strong id="faq">When I startup Apache I get permission errors related to SSLMutex?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#mutex-perm"><b>L</b></a>]
<p>
When you receive entries like ``<code>mod_ssl: Child could not open
SSLMutex lockfile /opt/apache/logs/ssl_mutex.18332 (System error follows)
[...] System: Permission denied (errno: 13)</code>'' this is usually
caused by to restrictive permissions on the <i>parent</i> directories.
Make sure that all parent directories (here <code>/opt</code>,
<code>/opt/apache</code> and <code>/opt/apache/logs</code>) have the x-bit
set at least for the UID under which Apache's children are running (see
the <code>User</code> directive of Apache).
<p>
<li><a name="ToC13"></a>
<a name="mm"></a>
<strong id="faq">When I use the MM library and the shared memory cache each process grows
1.5MB according to `top' although I specified 512000 as the cache size?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#mm"><b>L</b></a>]
<p>
The additional 1MB are caused by the global shared memory pool EAPI
allocates for all modules and which is not used by mod_ssl for
various reasons. So the actually allocated shared memory is always
1MB more than what you specify on <code>SSLSessionCache</code>.
But don't be confused by the display of `top': although is
indicates that <i>each</i> process grow, this is not reality, of
course. Instead the additional memory consumption is shared by
all processes, i.e. the 1.5MB are allocated only once per Apache
instance and not once per Apache server process.
<p>
<li><a name="ToC14"></a>
<a name="mmpath"></a>
<strong id="faq">Apache creates files in a directory declared by the internal
EAPI_MM_CORE_PATH define. Is there a way to override the path using a
configuration directive?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#mmpath"><b>L</b></a>]
<p>
No, there is not configuration directive, because for technical
bootstrapping reasons, a directive not possible at all. Instead
use ``<code>CFLAGS='-DEAPI_MM_CORE_PATH="/path/to/wherever/"'
./configure ...</code>'' when building Apache or use option
<b>-d</b> when starting <code>httpd</code>.
<p>
<li><a name="ToC15"></a>
<a name="entropy"></a>
<strong id="faq">When I fire up the server, mod_ssl stops with the error
"Failed to generate temporary 512 bit RSA private key", why?
And a "PRNG not seeded" error occurs if I try "make certificate".</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#entropy"><b>L</b></a>]
<p>
Cryptographic software needs a source of unpredictable data
to work correctly. Many open source operating systems provide
a "randomness device" that serves this purpose (usually named
<code>/dev/random</code>). On other systems, applications have to
seed the OpenSSL Pseudo Random Number Generator (PRNG) manually with
appropriate data before generating keys or performing public key
encryption. As of version 0.9.5, the OpenSSL functions that need
randomness report an error if the PRNG has not been seeded with
at least 128 bits of randomness. So mod_ssl has to provide enough
entropy to the PRNG to work correctly. For this one has to use the
<code>SSLRandomSeed</code> directives (to solve the run-time problem)
and create a <code>$HOME/.rnd</code> file to make sure enough
entropy is available also for the "<code>make certificate</code>"
step (in case the "<code>make certificate</code>" procedure is not
able to gather enough entropy theirself by searching for system
files).
</ul>
<p>
<br>
<H2><a name="ToC16">About Configuration</a></H2>
<ul>
<p>
<li><a name="ToC17"></a>
<a name="https-parallel"></a>
<strong id="faq">Is it possible to provide HTTP and HTTPS with a single server?</strong></strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#https-parallel"><b>L</b></a>]
<p>
Yes, HTTP and HTTPS use different server ports, so there is no direct
conflict between them. Either run two separate server instances (one binds
to port 80, the other to port 443) or even use Apache's elegant virtual
hosting facility where you can easily create two virtual servers which
Apache dispatches: one responding to port 80 and speaking HTTP and one
responding to port 443 speaking HTTPS.
<p>
<li><a name="ToC18"></a>
<a name="https-port"></a>
<strong id="faq">I know that HTTP is on port 80, but where is HTTPS?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#https-port"><b>L</b></a>]
<p>
You can run HTTPS on any port, but the standards specify port 443, which
is where any HTTPS compliant browser will look by default. You can force
your browser to look on a different port by specifying it in the URL like
this (for port 666): <code>https://secure.server.dom:666/</code>
<p>
<li><a name="ToC19"></a>
<a name="https-test"></a>
<strong id="faq">How can I speak HTTPS manually for testing purposes?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#https-test"><b>L</b></a>]
<p>
While you usually just use
<p>
<code><b>$ telnet localhost 80</b></code><br>
<code><b>GET / HTTP/1.0</b></code>
<p>
for simple testing the HTTP protocol of Apache, it's not such easy for
HTTPS because of the SSL protocol between TCP and HTTP. But with the
help of OpenSSL's <code>s_client</code> command you can do a similar
check even for HTTPS:
<p>
<code><b>$ openssl s_client -connect localhost:443 -state -debug</b></code><br>
<code><b>GET / HTTP/1.0</b></code>
<p>
Before the actual HTTP response you receive detailed information about the
SSL handshake. For a more general command line client which directly
understands both the HTTP and HTTPS scheme, can perform GET and POST
methods, can use a proxy, supports byte ranges, etc. you should have a
look at nifty <a href="http://curl.haxx.nu/">cURL</a>
tool. With it you can directly check if your Apache is running fine on
Port 80 and 443 as following:
<p>
<code><b>$ curl http://localhost/</b></code><br>
<code><b>$ curl https://localhost/</b></code><br>
<p>
<li><a name="ToC20"></a>
<a name="hang"></a>
<strong id="faq">Why does the connection hang when I connect to my SSL-aware Apache server?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#hang"><b>L</b></a>]
<p>
Because you connected with HTTP to the HTTPS port, i.e. you used an URL of
the form ``<code>http://</code>'' instead of ``<code>https://</code>''.
This also happens the other way round when you connect via HTTPS to a HTTP
port, i.e. when you try to use ``<code>https://</code>'' on a server that
doesn't support SSL (on this port). Make sure you are connecting to a
virtual server that supports SSL, which is probably the IP associated with
your hostname, not localhost (127.0.0.1).
<p>
<li><a name="ToC21"></a>
<a name="hang"></a>
<strong id="faq">Why do I get ``Connection Refused'' messages when trying to access my freshly
installed Apache+mod_ssl server via HTTPS?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#hang"><b>L</b></a>]
<p>
There can be various reasons. Some of the common mistakes is that people
start Apache with just ``<tt>apachectl start</tt>'' (or
``<tt>httpd</tt>'') instead of ``<tt>apachectl startssl</tt>'' (or
``<tt>httpd -DSSL</tt>''. Or you're configuration is not correct. At
least make sure that your ``<tt>Listen</tt>'' directives match your
``<tt><VirtualHost></tt>'' directives. And if all fails, please do
yourself a favor and start over with the default configuration mod_ssl
provides you.
<p>
<li><a name="ToC22"></a>
<a name="env-vars"></a>
<strong id="faq">In my CGI programs and SSI scripts the various documented
<code>SSL_XXX</code> variables do not exists. Why?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#env-vars"><b>L</b></a>]
<p>
Just make sure you have ``<code>SSLOptions +StdEnvVars</code>''
enabled for the context of your CGI/SSI requests.
<p>
<li><a name="ToC23"></a>
<a name="relative-links"></a>
<strong id="faq">How can I use relative hyperlinks to switch between HTTP and HTTPS?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#relative-links"><b>L</b></a>]
<p>
Usually you have to use fully-qualified hyperlinks because
you have to change the URL scheme. But with the help of some URL
manipulations through mod_rewrite you can achieve the same effect while
you still can use relative URLs:
<pre>
RewriteEngine on
RewriteRule ^/(.*):SSL$ https://%{SERVER_NAME}/$1 [R,L]
RewriteRule ^/(.*):NOSSL$ http://%{SERVER_NAME}/$1 [R,L]
</pre>
This rewrite ruleset lets you use hyperlinks of the form
<pre>
<a href="document.html:SSL">
</pre>
</ul>
<p>
<br>
<H2><a name="ToC24">About Certificates</a></H2>
<ul>
<p>
<li><a name="ToC25"></a>
<a name="what-is"></a>
<strong id="faq">What are RSA Private Keys, CSRs and Certificates?</strong></strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#what-is"><b>L</b></a>]
<p>
The RSA private key file is a digital file that you can use to decrypt
messages sent to you. It has a public component which you distribute (via
your Certificate file) which allows people to encrypt those messages to
you. A Certificate Signing Request (CSR) is a digital file which contains
your public key and your name. You send the CSR to a Certifying Authority
(CA) to be converted into a real Certificate. A Certificate contains your
RSA public key, your name, the name of the CA, and is digitally signed by
your CA. Browsers that know the CA can verify the signature on that
Certificate, thereby obtaining your RSA public key. That enables them to
send messages which only you can decrypt.
See the <a href="ssl_intro.html">Introduction</a> chapter for a general
description of the SSL protocol.
<p>
<li><a name="ToC26"></a>
<a name="startup"></a>
<strong id="faq">Seems like there is a difference on startup between the original Apache and an SSL-aware Apache?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#startup"><b>L</b></a>]
<p>
Yes, in general, starting Apache with a built-in mod_ssl is just like
starting an unencumbered Apache, except for the fact that when you have a
pass phrase on your SSL private key file. Then a startup dialog pops up
asking you to enter the pass phrase.
<p>
To type in the pass phrase manually when starting the server can be
problematic, for instance when starting the server from the system boot
scripts. As an alternative to this situation you can follow the steps
below under ``How can I get rid of the pass-phrase dialog at Apache
startup time?''.
<p>
<li><a name="ToC27"></a>
<a name="cert-dummy"></a>
<strong id="faq">How can I create a dummy SSL server Certificate for testing purposes?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#cert-dummy"><b>L</b></a>]
<p>
A Certificate does not have to be signed by a public CA. You can use your
private key to sign the Certificate which contains your public key. You
can install this Certificate into your server, and people using Netscape
Navigator (not MSIE) will be able to connect after clicking OK to a
warning dialogue. You can get MSIE to work, and your customers can
eliminate the dialogue, by installing that Certificate manually into their
browsers.
<p>
Just use the ``<code>make certificate</code>'' command at the top-level
directory of the Apache source tree right before installing Apache via
``<code>make install</code>''. This creates a self-signed SSL Certificate
which expires after 30 days and isn't encrypted (which means you don't
need to enter a pass-phrase at Apache startup time).
<p>
BUT REMEMBER: YOU REALLY HAVE TO CREATE A REAL CERTIFICATE FOR THE LONG
RUN! HOW THIS IS DONE IS DESCRIBED IN THE NEXT ANSWER.
<p>
<li><a name="ToC28"></a>
<a name="cert-real"></a>
<strong id="faq">Ok, I've got my server installed and want to create a real SSL
server Certificate for it. How do I do it?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#cert-real"><b>L</b></a>]
<p>
Here is a step-by-step description:
<p>
<ol>
<li>Make sure OpenSSL is really installed and in your <code>PATH</code>.
But some commands even work ok when you just run the
``<code>openssl</code>'' program from within the OpenSSL source tree as
``<code>./apps/openssl</code>''.
<p>
<li>Create a RSA private key for your Apache server
(will be Triple-DES encrypted and PEM formatted):
<p>
<code><strong>$ openssl genrsa -des3 -out server.key 1024</strong></code>
<p>
Please backup this <code>server.key</code> file and remember the
pass-phrase you had to enter at a secure location.
You can see the details of this RSA private key via the command:
<p>
<code><strong>$ openssl rsa -noout -text -in server.key</strong></code>
<p>
And you could create a decrypted PEM version (not recommended)
of this RSA private key via:
<p>
<code><strong>$ openssl rsa -in server.key -out server.key.unsecure</strong></code>
<p>
<li>Create a Certificate Signing Request (CSR) with the server RSA private
key (output will be PEM formatted):
<p>
<code><strong>$ openssl req -new -key server.key -out server.csr</strong></code>
<p>
Make sure you enter the FQDN ("Fully Qualified Domain Name") of the
server when OpenSSL prompts you for the "CommonName", i.e. when you
generate a CSR for a website which will be later accessed via
<code>https://www.foo.dom/</code>, enter "www.foo.dom" here.
You can see the details of this CSR via the command
<p>
<code><strong>$ openssl req -noout -text -in server.csr</strong></code>
<p>
<li>You now have to send this Certificate Signing Request (CSR) to
a Certifying Authority (CA) for signing. The result is then a real
Certificate which can be used for Apache. Here you have to options:
First you can let the CSR sign by a commercial CA like Verisign or
Thawte. Then you usually have to post the CSR into a web form, pay for
the signing and await the signed Certificate you then can store into a
server.crt file. For more information about commercial CAs have a look
at the following locations:
<p>
<ul>
<li> Verisign<br>
<a href="http://digitalid.verisign.com/server/apacheNotice.htm">
http://digitalid.verisign.com/server/apacheNotice.htm
</a>
<li> Thawte Consulting<br>
<a href="http://www.thawte.com/certs/server/request.html">
http://www.thawte.com/certs/server/request.html
</a>
<li> CertiSign Certificadora Digital Ltda.<br>
<a href="http://www.certisign.com.br">
http://www.certisign.com.br
</a>
<li> IKS GmbH<br>
<a href="http://www.iks-jena.de/produkte/ca/">
http://www.iks-jena.de/produkte/ca/
</a>
<li> Uptime Commerce Ltd.<br>
<a href="http://www.uptimecommerce.com">
http://www.uptimecommerce.com
</a>
<li> BelSign NV/SA<br>
<a href="http://www.belsign.be">
http://www.belsign.be
</a>
</ul>
<p>
Second you can use your own CA and now have to sign the CSR yourself by
this CA. Read the next answer in this FAQ on how to sign a CSR with
your CA yourself.
You can see the details of the received Certificate via the command:
<p>
<code><strong>$ openssl x509 -noout -text -in server.crt</strong></code>
<p>
<li>Now you have two files: <code>server.key</code> and
<code>server.crt</code>. These now can be used as following inside your
Apache's <code>httpd.conf</code> file:
<pre>
SSLCertificateFile /path/to/this/server.crt
SSLCertificateKeyFile /path/to/this/server.key
</pre>
The <code>server.csr</code> file is no longer needed.
</ol>
<p>
<li><a name="ToC29"></a>
<a name="cert-ownca"></a>
<strong id="faq">How can I create and use my own Certificate Authority (CA)?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#cert-ownca"><b>L</b></a>]
<p>
The short answer is to use the <code>CA.sh</code> or <code>CA.pl</code>
script provided by OpenSSL. The long and manual answer is this:
<p>
<ol>
<li>Create a RSA private key for your CA
(will be Triple-DES encrypted and PEM formatted):
<p>
<code><strong>$ openssl genrsa -des3 -out ca.key 1024</strong></code>
<p>
Please backup this <code>ca.key</code> file and remember the
pass-phrase you currently entered at a secure location.
You can see the details of this RSA private key via the command
<p>
<code><strong>$ openssl rsa -noout -text -in ca.key</strong></code>
<p>
And you can create a decrypted PEM version (not recommended) of this
private key via:
<p>
<code><strong>$ openssl rsa -in ca.key -out ca.key.unsecure</strong></code>
<p>
<li>Create a self-signed CA Certificate (X509 structure)
with the RSA key of the CA (output will be PEM formatted):
<p>
<code><strong>$ openssl req -new -x509 -days 365 -key ca.key -out ca.crt</strong></code>
<p>
You can see the details of this Certificate via the command:
<p>
<code><strong>$ openssl x509 -noout -text -in ca.crt</strong></code>
<p>
<li>Prepare a script for signing which is needed because
the ``<code>openssl ca</code>'' command has some strange requirements
and the default OpenSSL config doesn't allow one easily to use
``<code>openssl ca</code>'' directly. So a script named
<code>sign.sh</code> is distributed with the mod_ssl distribution
(subdir <code>pkg.contrib/</code>). Use this script for signing.
<p>
<li>Now you can use this CA to sign server CSR's in order to create real
SSL Certificates for use inside an Apache webserver (assuming
you already have a <code>server.csr</code> at hand):
<p>
<code><strong>$ ./sign.sh server.csr</strong></code>
<p>
This signs the server CSR and results in a <code>server.crt</code> file.
</ol>
<p>
<li><a name="ToC30"></a>
<a name="change-passphrase"></a>
<strong id="faq">How can I change the pass-phrase on my private key file?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#change-passphrase"><b>L</b></a>]
<p>
You simply have to read it with the old pass-phrase and write it again
by specifying the new pass-phrase. You can accomplish this with the following
commands:
<p>
<code><strong>$ openssl rsa -des3 -in server.key -out server.key.new</strong></code><br>
<code><strong>$ mv server.key.new server.key</strong></code><br>
<p>
Here you're asked two times for a PEM pass-phrase. At the first
prompt enter the old pass-phrase and at the second prompt
enter the new pass-phrase.
<p>
<li><a name="ToC31"></a>
<a name="remove-passphrase"></a>
<strong id="faq">How can I get rid of the pass-phrase dialog at Apache startup time?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#remove-passphrase"><b>L</b></a>]
<p>
The reason why this dialog pops up at startup and every re-start
is that the RSA private key inside your server.key file is stored in
encrypted format for security reasons. The pass-phrase is needed to be
able to read and parse this file. When you can be sure that your server is
secure enough you perform two steps:
<p>
<ol>
<li>Remove the encryption from the RSA private key (while
preserving the original file):
<p>
<code><strong>$ cp server.key server.key.org</strong></code><br>
<code><strong>$ openssl rsa -in server.key.org -out server.key</strong></code>
<p>
<li>Make sure the server.key file is now only readable by root:
<p>
<code><strong>$ chmod 400 server.key</strong></code>
</ol>
<p>
Now <code>server.key</code> will contain an unencrypted copy of the key.
If you point your server at this file it will not prompt you for a
pass-phrase. HOWEVER, if anyone gets this key they will be able to
impersonate you on the net. PLEASE make sure that the permissions on that
file are really such that only root or the web server user can read it
(preferably get your web server to start as root but run as another
server, and have the key readable only by root).
<p>
As an alternative approach you can use the ``<code>SSLPassPhraseDialog
exec:/path/to/program</code>'' facility. But keep in mind that this is
neither more nor less secure, of course.
<p>
<li><a name="ToC32"></a>
<a name="verify-key"></a>
<strong id="faq">How do I verify that a private key matches its Certificate?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#verify-key"><b>L</b></a>]
<p>
The private key contains a series of numbers. Two of those numbers form
the "public key", the others are part of your "private key". The "public
key" bits are also embedded in your Certificate (we get them from your
CSR). To check that the public key in your cert matches the public
portion of your private key, you need to view the cert and the key and
compare the numbers. To view the Certificate and the key run the
commands:
<p>
<code><strong>$ openssl x509 -noout -text -in server.crt</strong></code><br>
<code><strong>$ openssl rsa -noout -text -in server.key</strong></code>
<p>
The `modulus' and the `public exponent' portions in the key and the
Certificate must match. But since the public exponent is usually 65537
and it's bothering comparing long modulus you can use the following
approach:
<p>
<code><strong>$ openssl x509 -noout -modulus -in server.crt | openssl md5</strong></code><br>
<code><strong>$ openssl rsa -noout -modulus -in server.key | openssl md5</strong></code>
<p>
And then compare these really shorter numbers. With overwhelming
probability they will differ if the keys are different. BTW, if I want to
check to which key or certificate a particular CSR belongs you can compute
<p>
<code><strong>$ openssl req -noout -modulus -in server.csr | openssl md5</strong></code>
<p>
<li><a name="ToC33"></a>
<a name="keysize1"></a>
<strong id="faq">What does it mean when my connections fail with an "alert bad certificate"
error?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#keysize1"><b>L</b></a>]
<p>
Usually when you see errors like ``<tt>OpenSSL: error:14094412: SSL
routines:SSL3_READ_BYTES:sslv3 alert bad certificate</tt>'' in the SSL
logfile, this means that the browser was unable to handle the server
certificate/private-key which perhaps contain a RSA-key not equal to 1024
bits. For instance Netscape Navigator 3.x is one of those browsers.
<p>
<li><a name="ToC34"></a>
<a name="keysize2"></a>
<strong id="faq">Why does my 2048-bit private key not work?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#keysize2"><b>L</b></a>]
<p>
The private key sizes for SSL must be either 512 or 1024 for compatibility
with certain web browsers. A keysize of 1024 bits is recommended because
keys larger than 1024 bits are incompatible with some versions of Netscape
Navigator and Microsoft Internet Explorer, and with other browsers that
use RSA's BSAFE cryptography toolkit.
<p>
<li><a name="ToC35"></a>
<a name="hash-symlinks"></a>
<strong id="faq">Why is client authentication broken after upgrading from
SSLeay version 0.8 to 0.9?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#hash-symlinks"><b>L</b></a>]
<p>
The CA certificates under the path you configured with
<code>SSLCACertificatePath</code> are found by SSLeay through hash
symlinks. These hash values are generated by the `<code>openssl x509 -noout
-hash</code>' command. But the algorithm used to calculate the hash for a
certificate has changed between SSLeay 0.8 and 0.9. So you have to remove
all old hash symlinks and re-create new ones after upgrading. Use the
<code>Makefile</code> mod_ssl placed into this directory.
<p>
<li><a name="ToC36"></a>
<a name="pem-to-der"></a>
<strong id="faq">How can I convert a certificate from PEM to DER format?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#pem-to-der"><b>L</b></a>]
<p>
The default certificate format for SSLeay/OpenSSL is PEM, which actually
is Base64 encoded DER with header and footer lines. For some applications
(e.g. Microsoft Internet Explorer) you need the certificate in plain DER
format. You can convert a PEM file <code>cert.pem</code> into the
corresponding DER file <code>cert.der</code> with the following command:
<code><strong>$ openssl x509 -in cert.pem -out cert.der -outform DER</strong></code>
<p>
<li><a name="ToC37"></a>
<a name="verisign-getca"></a>
<strong id="faq">I try to install a Verisign certificate. Why can't I find neither the
<code>getca</code> nor <code>getverisign</code> programs Verisign mentions?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#verisign-getca"><b>L</b></a>]
<p>
This is because Verisign has never provided specific instructions
for Apache+mod_ssl. Rather they tell you what you should do
if you were using C2Net's Stronghold (a commercial Apache
based server with SSL support). The only thing you have to do
is to save the certificate into a file and give the name of
that file to the <code>SSLCertificateFile</code> directive.
Remember that you need to give the key file in as well (see
<code>SSLCertificateKeyFile</code> directive). For a better
CA-related overview on SSL certifiate fiddling you can look at <a
href="http://www.thawte.com/certs/server/keygen/mod_ssl.html">
Thawte's mod_ssl instructions</a>.
<p>
<li><a name="ToC38"></a>
<a name="gid"></a>
<strong id="faq">Can I use the Server Gated Cryptography (SGC) facility (aka Verisign Global
ID) also with mod_ssl?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#gid"><b>L</b></a>]
<p>
Yes, mod_ssl since version 2.1 supports the SGC facility. You don't have
to configure anything special for this, just use a Global ID as your
server certificate. The <i>step up</i> of the clients are then
automatically handled by mod_ssl under run-time. For details please read
the <tt>README.GlobalID</tt> document in the mod_ssl distribution.
<p>
<li><a name="ToC39"></a>
<a name="gid"></a>
<strong id="faq">After I have installed my new Verisign Global ID server certificate, the
browsers complain that they cannot verify the server certificate?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#gid"><b>L</b></a>]
<p>
That is because Verisign uses an intermediate CA certificate between
the root CA certificate (which is installed in the browsers) and
the server certificate (which you installed in the server). You
should have received this additional CA certificate from Verisign.
If not, complain to them. Then configure this certificate with the
<code>SSLCertificateChainFile</code> directive in the server. This
makes sure the intermediate CA certificate is send to the browser
and this way fills the gap in the certificate chain.
</ul>
<p>
<br>
<H2><a name="ToC40">About SSL Protocol</a></H2>
<ul>
<p>
<li><a name="ToC41"></a>
<a name="load"></a>
<strong id="faq">Why has my webserver a higher load now that I run SSL there?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#load"><b>L</b></a>]
<p>
Because SSL uses strong cryptographic encryption and this needs a lot of
number crunching. And because when you request a webpage via HTTPS even
the images are transfered encrypted. So, when you have a lot of HTTPS
traffic the load increases.
<p>
<li><a name="ToC42"></a>
<a name="random"></a>
<strong id="faq">Often HTTPS connections to my server require up to 30 seconds for establishing
the connection, although sometimes it works faster?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#random"><b>L</b></a>]
<p>
Usually this is caused by using a <code>/dev/random</code> device for
<code>SSLRandomSeed</code> which is blocking in read(2) calls if not
enough entropy is available. Read more about this problem in the refernce
chapter under <code>SSLRandomSeed</code>.
<p>
<li><a name="ToC43"></a>
<a name="ciphers"></a>
<strong id="faq">What SSL Ciphers are supported by mod_ssl?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#ciphers"><b>L</b></a>]
<p>
Usually just all SSL ciphers which are supported by the
version of OpenSSL in use (can depend on the way you built
OpenSSL). Typically this at least includes the following:
<p>
<ul>
<li>RC4 with MD5
<li>RC4 with MD5 (export version restricted to 40-bit key)
<li>RC2 with MD5
<li>RC2 with MD5 (export version restricted to 40-bit key)
<li>IDEA with MD5
<li>DES with MD5
<li>Triple-DES with MD5
</ul>
<p>
To determine the actual list of supported ciphers you can
run the following command:
<p>
<code><strong>$ openssl ciphers -v</strong></code><br>
<p>
<li><a name="ToC44"></a>
<a name="cipher-adh"></a>
<strong id="faq">I want to use Anonymous Diffie-Hellman (ADH) ciphers, but I always get ``no
shared cipher'' errors?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#cipher-adh"><b>L</b></a>]
<p>
In order to use Anonymous Diffie-Hellman (ADH) ciphers, it is not enough
to just put ``<code>ADH</code>'' into your <code>SSLCipherSuite</code>.
Additionally you have to build OpenSSL with
``<code>-DSSL_ALLOW_ADH</code>''. Because per default OpenSSL does not
allow ADH ciphers for security reasons. So if you are actually enabling
these ciphers make sure you are informed about the side-effects.
<p>
<li><a name="ToC45"></a>
<a name="cipher-shared"></a>
<strong id="faq">I always just get a 'no shared ciphers' error if
I try to connect to my freshly installed server?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#cipher-shared"><b>L</b></a>]
<p>
Either you have messed up your <code>SSLCipherSuite</code>
directive (compare it with the pre-configured example in
<code>httpd.conf-dist</code>) or you have choosen the DSA/DH
algorithms instead of RSA under "<code>make certificate</code>"
and ignored or overseen the warnings. Because if you have choosen
DSA/DH, then your server no longer speaks RSA-based SSL ciphers
(at least not until you also configure an additional RSA-based
certificate/key pair). But current browsers like NS or IE only speak
RSA ciphers. The result is the "no shared ciphers" error. To fix
this, regenerate your server certificate/key pair and this time
choose the RSA algorithm.
<p>
<li><a name="ToC46"></a>
<a name="vhosts"></a>
<strong id="faq">Why can't I use SSL with name-based/non-IP-based virtual hosts?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#vhosts"><b>L</b></a>]
<p>
The reason is very technical. Actually it's some sort of a chicken and
egg problem: The SSL protocol layer stays below the HTTP protocol layer
and encapsulates HTTP. When an SSL connection (HTTPS) is established
Apache/mod_ssl has to negotiate the SSL protocol parameters with the
client. For this mod_ssl has to consult the configuration of the virtual
server (for instance it has to look for the cipher suite, the server
certificate, etc.). But in order to dispatch to the correct virtual server
Apache has to know the <code>Host</code> HTTP header field. For this the
HTTP request header has to be read. This cannot be done before the SSL
handshake is finished. But the information is already needed at the SSL
handshake phase. Bingo!
<p>
<li><a name="ToC47"></a>
<a name="lock-icon"></a>
<strong id="faq">When I use Basic Authentication over HTTPS the lock icon in Netscape browsers
still show the unlocked state when the dialog pops up. Does this mean the
username/password is still transmitted unencrypted?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#lock-icon"><b>L</b></a>]
<p>
No, the username/password is already transmitted encrypted. The icon in
Netscape browsers is just not really synchronized with the SSL/TLS layer
(it toggles to the locked state when the first part of the actual webpage
data is transferred which is not quite correct) and this way confuses
people. The Basic Authentication facility is part of the HTTP layer and
this layer is above the SSL/TLS layer in HTTPS. And before any HTTP data
communication takes place in HTTPS the SSL/TLS layer has already done the
handshake phase and switched to encrypted communication. So, don't get
confused by this icon.
<p>
<li><a name="ToC48"></a>
<a name="io-ie"></a>
<strong id="faq">When I connect via HTTPS to an Apache+mod_ssl server with Microsoft Internet
Explorer (MSIE) I sometimes get I/O errors and the message "bad data from the
server". What's the reason?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#io-ie"><b>L</b></a>]
<p>
The reason is that MSIE's SSL implementation has some subtle bugs related
to the HTTP keep-alive facility and the SSL close notify alerts on socket
connection close. You've to work-around this by forcing Apache+mod_ssl to
not use keep-alive connections and not sending the SSL close notify
messages to MSIE clients. This can be done by using the following
directive in your SSL-aware virtual host section:
<pre>
SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
</pre>
<p>
<li><a name="ToC49"></a>
<a name="io-ns"></a>
<strong id="faq">When I connect via HTTPS to an Apache+mod_ssl server with Netscape Navigator I
get I/O errors and the message "Netscape has encountered bad data from the
server" What's the reason?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#io-ns"><b>L</b></a>]
<p>
The problem usually is that you had created a new server certificate with
the same DN, but you had told your browser to accept forever the old
server certificate. Once you clear the entry in your browser for the old
certificate, everything usually will work fine. Netscape's SSL
implementation is correct, so when you encounter I/O errors with Netscape
Navigator it is most of the time caused by the configured certificates.
</ul>
<p>
<br>
<H2><a name="ToC50">About Support</a></H2>
<ul>
<p>
<li><a name="ToC51"></a>
<a name="resources"></a>
<strong id="faq">What information resources are available in case of mod_ssl problems?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#resources"><b>L</b></a>]
<p>
The following information resources are available.
In case of problems you should search here first.
<p>
<ol>
<li><em>Answers in the User Manual's F.A.Q. List (this)</em><br>
<a href="http://www.modssl.org/docs/2.6/ssl_faq.html">
http://www.modssl.org/docs/2.6/ssl_faq.html</a><br>
First look inside the F.A.Q. (this text), perhaps your problem is such
popular that it was already answered a lot of times in the past.
<p>
<li><em>Postings from the modssl-users Support Mailing List</em>
<a href="http://www.modssl.org/news/list.html">
http://www.modssl.org/news/list.html</a><br>
Second search for your problem in one of the existing archives of the
modssl-users mailing list. Perhaps your problem popped up at least once for
another user, too.
<p>
<li><em>Problem Reports in the Bug Database</em>
<a href="http://www.modssl.org/support/bugdb/">
http://www.modssl.org/support/bugdb/</a><br>
Third look inside the mod_ssl Bug Database. Perhaps
someone else already has reported the problem.
</ol>
<p>
<li><a name="ToC52"></a>
<a name="contact"></a>
<strong id="faq">What support contacts are available in case of mod_ssl problems?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#contact"><b>L</b></a>]
<p>
The following lists all support possibilities for mod_ssl, in order of
preference, i.e. start in this order and do not pick the support possibility
you just like most, please.
<p>
<ol>
<li><em>Write a Problem Report into the Bug Database</em><br>
<a href="http://www.modssl.org/support/bugdb/">
http://www.modssl.org/support/bugdb/</a><br>
This is the preferred way of submitting your problem report, because this
way it gets filed into the bug database (it cannot be lost) <em>and</em>
send to the modssl-users mailing list (others see the current problems and
learn from answers).
<p>
<li><em>Write a Problem Report to the modssl-users Support Mailing List</em><br>
<a href="mailto:modssl-users@modssl.org">
modssl-users @ modssl.org</a><br>
This is the second way of submitting your problem report. You have to
subscribe to the list first, but then you can easily discuss your problem
with both the author and the whole mod_ssl user community.
<p>
<li><em>Write a Problem Report to the author</em><br>
<a href="mailto:rse@engelschall.com">
rse @ engelschall.com</a><br>
This is the last way of submitting your problem report. Please avoid this
in your own interest because the author is really a very busy men. Your
mail will always be filed to one of his various mail-folders and is
usually not processed as fast as a posting on modssl-users.
</ol>
<p>
<li><a name="ToC53"></a>
<a name="report-details"></a>
<strong id="faq">What information and details I've to provide to
the author when writing a bug report?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#report-details"><b>L</b></a>]
<p>
You have to at least always provide the following information:
<p>
<ul>
<li><em>Apache, mod_ssl and OpenSSL version information</em><br>
The mod_ssl version you should really know. It's for instance the version
number in the distribution tarball. The Apache version can be determined
by running ``<code>httpd -v</code>''. The OpenSSL version can be
determined by running ``<code>openssl version</code>''. Alternatively when
you have Lynx installed you can run the command ``<code>lynx -mime_header
http://localhost/ | grep Server</code>'' to determine all information in a
single step.
<p>
<li><em>The details on how you built and installed Apache+mod_ssl+OpenSSL</em><br>
For this you can provide a logfile of your terminal session which shows
the configuration and install steps. Alternatively you can at least
provide the author with the APACI `<code>configure</code>'' command line
you used (assuming you used APACI, of course).
<p>
<li><em>In case of core dumps please include a Backtrace</em><br>
In case your Apache+mod_ssl+OpenSSL should really dumped core please attach
a stack-frame ``backtrace'' (see the next question on how to get it).
Without this information the reason for your core dump cannot be found.
So you have to provide the backtrace, please.
<p>
<li><em>A detailed description of your problem</em><br>
Don't laugh, I'm totally serious. I already got a lot of problem reports
where the people not really said what's the actual problem is. So, in your
own interest (you want the problem be solved, don't you?) include as much
details as possible, please. But start with the essentials first, of
course.
</ul>
<p>
<li><a name="ToC54"></a>
<a name="core-dumped"></a>
<strong id="faq">I got a core dump, can you help me?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#core-dumped"><b>L</b></a>]
<p>
In general no, at least not unless you provide more details about the code
location where Apache dumped core. What is usually always required in
order to help you is a backtrace (see next question). Without this
information it is mostly impossible to find the problem and help you in
fixing it.
<p>
<li><a name="ToC55"></a>
<a name="report-backtrace"></a>
<strong id="faq">Ok, I got a core dump but how do I get a backtrace to find out the reason for it?</strong>
[<a href="http://www.modssl.org/docs/2.6/ssl_faq.html#report-backtrace"><b>L</b></a>]
<p>
Follow the following steps:
<p>
<ol>
<li>Make sure you have debugging symbols available in at least
Apache and mod_ssl. On platforms where you use GCC/GDB you have to build
Apache+mod_ssl with ``<code>OPTIM="-g -ggdb3"</code>'' to achieve this. On
other platforms at least ``<code>OPTIM="-g"</code>'' is needed.
<p>
<li>Startup the server and try to produce the core-dump. For this you perhaps
want to use a directive like ``<code>CoreDumpDirectory /tmp</code>'' to
make sure that the core-dump file can be written. You then should get a
<code>/tmp/core</code> or <code>/tmp/httpd.core</code> file. When you
don't get this, try to run your server under an UID != 0 (root), because
most "current" kernels do not allow a process to dump core after it has
done a <code>setuid()</code> (unless it does an <code>exec()</code>) for
security reasons (there can be privileged information left over in
memory). Additionally you can run ``<code>/path/to/httpd -X</code>''
manually to force Apache not not fork.
<p>
<li>Analyze the core-dump. For this run ``<code>gdb /path/to/httpd
/tmp/httpd.core</code>'' or a similar command has to run. In GDB you then
just have to enter the ``<code>bt</code>'' command and, voila, you get the
backtrace. For other debuggers consult your local debugger manual. Send
this backtrace to the author.
</ol>
</ul>
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<td align="left"><font face="Arial,Helvetica">
<a href="http://www.modssl.org/">mod_ssl</a> 2.6, User Manual<br>
The Apache Interface to OpenSSL
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<td align="right"><font face="Arial,Helvetica">
Copyright © 1998-2000
<a href="http://www.engelschall.com/">Ralf S. Engelschall</a><br>
All Rights Reserved<br>
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